Warranty

 

5 Year Warranty

All frames, Swing arms on all full suspension bicycles.

2 years
Running components on the bicycle and electric bike motor, controller and battery pack (2 years or 600 charges, whichever comes first) or as specified by the components manufacture. 

Please note;

Contact an authorised retailer or distributor to initiate a warranty claim. Proof of purchase is required

  • For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Patrol Mountain Australia.
  • Warranty applies to all Patrol manufactured parts from date of purchase.
  • For warranties, please email us at sean@patrolmountain.com.au and we will issue you with a warranty form. Contact must be made within the products warranty period commencing from the date of purchase. Receipt/proof of purchase must be provided to process any warranty claims

  • THIS WARRANTY DOES NOT COVER:
    Normal wear and tear
    Improper assembly
    Improper follow-up maintenance
    Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
    Damage or failure due to accident, misuse, abuse, or neglect
    Labour charges for part replacement or changeover
    Bikes used for commercial activities, including those in rental, demo or security fleets

    This warranty applies to 2018 models and proceeding years. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

    For a 2017 or older model bicycle, please consult your owner's manual or contact us or an authorised dealer for the applicable warranty.

    This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser and is not transferable. This warranty applies only to Patrol bicycles purchased through an authorised dealer or distributor. Patrol Bicycles is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.