Warranty

You’re about to buy a bike online that you’ve never sat on. We get it.

Love it or Leave it

30 Day money back guarantee

We want to make sure you are happy with your bike. If not, fairs fair so you have to return it in like new condition with the original box and packing materials.

 

We’ve got you covered

5 Year Warranty

If anything goes wrong under normal usage, we have you 100% covered and taken care of. Well, as long as it's not from neglect or carelessness.

Straight to your door

Free Shipping Australia wide

Let’s not stuff around with extra costs. We’ll get the bike in your hands and ready to rock at no additional cost. Of course, bikes come boxed so some minor assembly required. We’re on call if you need a hand.

Please note;

  • For all returns please contact our team at sean@patrolmountain.com.au and we’ll work with you to get return label details sorted.
  • Returns must arrive in new condition to receive a refund - no scratches, scuffs, dirt, etc. Returned items must be properly packaged with the original box, product tags, labels and packing materials to avoid damage, as originally received.
  • For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Patrol Mountain Australia.
  • For returns made within your 30-day love it or leave it guarantee, return shipping fees will be covered by the purchaser and must be received in our warehouse within the 30 day period from the date of receipt.
  • Warranty applies to all Patrol manufactured parts from date of purchase
  • For warranties, please email us at sean@patrolmountain.com.au and we will issue you with a warranty form. Contact must be made within the products warranty period commencing from the date of successful receipt.
  • Any refunds processed on items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased.
  • Please allow up to 5 days for Patrol Mountain Australia to process returns.